SOCIAL MEDIA MONITORING WITH TWEETGRID

Technology has really changed the way people share their thoughts, opinions, and experiences about businesses. Thanks to social media websites like Twitter and Facebook, a company’s positive image can be bolstered or destroyed overnight.

Those who take the power of social media communities seriously allow themselves the ability to steer through the minefield of public opinion and continue with great success. But companies who chose to ignore the new paradigm we have experienced for the past several years are destined to hit mine and fail.

Reputation monitoring is the big new thing in the world of business today. Community relations now takes place online… in real time… and there’s a secret weapon you can use absolutely free of charge called TweetGrid that will allow you to keep track of what people are saying about your brand as it is happening.

According to Twitter.com, there were 140 million Tweets posted just last month. You better believe that a small but significant fraction of those little messages posted on the hottest micro blogging social community board were from people expressing their thoughts, feelings, or experiences about a business product or service.

Now then… considering the massive amount of traffic pulsing through Twitter each and every day, do you think it would be worth monitoring the site for any instances where your brand is being talked about? Would you like to know when someone says something positive? Or perhaps be in-the-know when someone says something negative about their experience with your business so that you could have the opportunity to corral the unhappy customer and show them that you truly care?

I should hope that you do!

That’s where TweetGrid comes into play. All you have to do is launch the website and set up as many grids that you need in order to monitor what is being said about your business. Pick a few keywords that you think people would use for your business, enter each word into a grid, hit the <enter> button, and there you have it. Each and every time someone makes mention of one of your keywords, it will pop into TweetGrid in real time.

The key here would be to test as many keywords as you possibly can. If there are variations of the names of your business, enter them all. You could even enter common misspellings of your business name. The more the better. The bigger the population of people that frequent your business, the more chances there could be for people to talk up your brand.

If you own a restaurant or a service-related business, you might be surprised at how many people are commenting about your establishment on Twitter. People tend to Tweet a lot about the service they receive, and the quality of food at restaurants, for example. Your goal should be to reinforce and reward the positive comments, and transform the negative comments into good customer service buzz.

Throwing a “thank you” out for positive comments is a no-brainer. But what do you do when an individual says something critical or negative about your business or service? Is it possible to transform such an occurrence into something that could end up building up your reputation?

You bet it is!

If a customer tweets something that doesn’t put you in a positive light, your immediate response and offer to remedy the situation could end up transforming that unhappy person into a happy camper. At worst case, even if they are not ultimately satisfied, more people will trust you and take a chance because they will see that you care.

Simply showing that you care enough to respond is one of the best ways that you can bolster your business’s reputation. However, it goes without saying that you would need to have an actual Twitter account in order to post responses to mentions of your brand, so a little bit of research on how to get started using Twitter and knowing the best way to share your online presence would be in order.

As a side note, most businesses actively posting to Twitter have absolutely no clue as to what to post to be most effective in their marketing efforts. A lot of careless business owners “spam” the Twitter timeline with constant ads, and never interact with others in the community. That is a big mistake. Even if your only activity on Twitter was to respond to people posting about your brand, you would be leaps and bounds ahead of the majority of business Twitterers.

Make the decision now to start monitoring your brand on Twitter and take charge of what your customers reactions are. Turn every situation into a reputation-building opportunity, and watch your business grow leaps and bounds!

Do you have ideas on how to use sites like TweetGrid to better your social media monitoring efforts? Do you have a question about the strategies mentioned in this article? Share them in the comments section below!

Carlton Flowers
Marketing Strategist

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BLOGGING AS A WAY TO DISSEMINATE NEWS AND INFORMATION ABOUT YOUR BUSINESS OR SERVICE

Your customers are looking for news about your business and/or your products on the web. Are you providing them with the information they want, or are your competitors?

To continue my Blogging Basics series, I wanted to share this video that gives a graphical and simplified view and explanation of how a blog can help your business.

If you don’t have a blog, your competitors are probably feeding your clients and customers and drawing them away from your business. That’s why it is critical that you understand this concept.

As the video states, there have been over 70 million blog sites created since 2003. Blogging has become the standard way to share information “news-style” for businesses, organizations, clubs, and groups.

But let me remind you, the greatest benefit for creating and maintaining a blog is the search engine optimization (SEO) power. You’re not just going to benefit by keeping news and information about your business on the web, but you will increase your chances of landing on the top of the search engine results pages (SERPs) when potential clients are searching for info about your products or services.

When a local client is searching for your product, the chances that person picks your business are far greater if you are on the first page of the results that pop up on the screen. It is rare that searchers ever go past page 2 or 3 when drilling down through the results, unless there are no direct matches for what they are looking for.

Google’s search engine loves blogs, because they constantly feed in new information, unlike static web pages. That’s why it is time for you to take serious consideration on starting your business blog in the near future.

Stay tuned for the next post which will showcase my favorite free blog services. Meanwhile, if you have a question on business blogging, feel free to ask your questions in the comments section and I’ll do my best to help you see the light!

Carlton Flowers
Business Blogging Consultant

Hit this link to subscribe to my RSS feed right now —> http://feeds.feedburner.com/carltonzone/yZXF

Business owners, click the image below for information on how you can get your hands on my special report, “Social Media Reality Check“!

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It’s official! Carlton Flowers is ready to help local businesses in Jefferson City Missouri (and surrounding areas) who want to capitalize on the power of social media marketing. Did you know that social media sites and local search engine use has now trumped the Yellow Book?

Traditionally, the Yellow Book has ranked an uncontested #1 as the lead source for people searching for general business categories. But now that local search results and Google Maps (and Yahoo Maps, etc.) have developed, the search engines are actually getting more use than the Yellow Book for the first time in history.

Is your business set up to benefit from the thousands of seekers on the internet? Make sure that your business shows up strong in the local search engine results by contacting Carlton Flowers for high-tech marketing consulting that gets real and measurable results!

For an interesting article I wrote on Twitter, click this link.

For more information on Web 2.0 Social Media Optimization, click the image below:

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People have often admitted that I know a whole lot of stuff about technical computer-related subjects, and also motivational speaker/trainer stuff. But recently, someone asked me why I have proclaimed myself as a Social Media Expert. I’m glad this person asked, and ready to share the answer with everyone!

Besides the fact that I spend way too much time studying social media until  all hours of the night each and every day, imagining all the different ways that businesses and professionals could be doing twice the volume of whatever it is that they do if they just woke up and noticed the social media revolution, there are also two other very important reasons that I have become an expert, and a few more reasons to boot. That said, let us now cover the reasons.

2 Reasons why Carlton Flowers is a Social Media Expert

plus 4 bonus reasons…

1. Carlton learns from the best – the only way to build credibility in any business is to associate with those that are experts in their field, and wisely choose the best possible mentors. Carlton’s main mentor of choice is Dr. Ron Capps, better known as “The Niche Prof”. Dr. Capps taught at the University of Wisconsin, and currently teaches at Northwest Missouri State University. He is an expert in communications, sales, education, and everything Web 2.0. He speaks at conferences and events all over the country on the subject of social media. Carlton uses Dr. Ron Capps’ guides, studies, articles, and training materials as he consults businesses on leveraging their market penetration via social media.

2. Carlton is a student of SMUG – Social Media University Global is a consortium of the best individuals in the field of social media worldwide. They offer top-rate course materials, and are constantly growing in this brand-new field. Only a handful of the world’s best are students of this new media learning institution.

BONUS REASONS

B1. Carlton is a former computer geek - he had a computer business for ten years up to 2001, and has extensive experience in computer hardware, software, programming, and multimedia production. It is a naturally strong foundation for social media.

B2. Carlton is a motivational speaker and seminar trainer -  He teaches on a wide variety of subjects ranging from Championship Customer Service to Transformational Leadership. Again, a naturally strong foundation for the new social media revolution.

B3. Carlton is a former business owner - having owned an auto repair shop, a body shop, and a retail tool store, Carlton understands what businesses are going through, and how important it is to be on top of creative marketing techniques. Social Media only enhances his ability to put his former marketing experience to work for his clients.

B4. Carlton is an audio & video production expert - having produced his own local television show for 4 years (and coming back soon), Carlton is swift in the field of video & audio production. Knowing how to crank out professional-looking video content is a definite advantage in creating social media campaigns.

B5. Carlton is a schmoozy, likable guy – you can’t help but fall in love with Carlton the minute you meet him. He has a contagious laugh and energizer-bunny enthusiasm. He is known for his ability to inject his natural zeal for life into helping his clients. What more could you want in a consultant?

So there you have it. That’s what they say about me, and that is why I am officially a self-proclaimed social media expert.  Are you ready for me to optimize your business? You better call me soon, because I am getting busier by the day. The word is out on the streets that I have the best social media optimization solutions, and good news travels fast!

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Twitter is steamrolling the social media society. In my opinion, it is the hottest social site on
the internet today. What started as just an idea to get attention on a broad scale has morphed into a possible tool that can be used to enhance local prospects for entrepreneurs.

With all of the new Twitter accessory sites popping up on a daily basis, you have a plethora of tools that can be used to actually help develop a business, and even do market research. But what I find most interesting is that practically nobody in my local area is aware of this.

Jefferson City Missouri boasts about a dozen twitter users to my knowledge. I only see one politician (Peter Kinder), and one business owner using the service to their advantage. It appears that the market is wide open. But once the word gets out, there will be a mad dash by local area businesses to gain the biggest influence from using the social sites. I predict an overnight explosion of small business Twitter use.

What I really find exciting is the fact that the first business in each particular sector will stand to gain the most by jumping into the social community before their competitors. The first movers will reap the biggest rewards. All others will have to fight long and hard, and use creativity to put a dent in the market influence of the first movers.

What is really intriguing is the fact that the first movers will be able to establish themselves as the reigning authorities in their field of expertise, just by their own designation. It’s human nature that we follow the ground breakers and give them respect as authoritative experts, simply because they arrived on the scene first. That is why companies like Nike and IBM still sit atop the roost to this day, because they were of the first to break through in their fields.

I’ve been studying the social media phenomenon on a daily basis, but my focus has mainly been on the benefits of using these sites to expand and conquer market share with a small business. I have found that even some of the Fortune 500 companies have successfully implemented social media campaigns to launch new products and services. For example, Cisco just completed a long social media campaign to launch their new routers nationwide.

What these large companies have effectively done is to set the groundwork for small businesses to reproduce their positive results. It’s jsut a matter of having the right strategy for each individual sector.

Do you have a question about social media use in business that I can answer? Comment on this posting, or send an email to carlton.flowers@gmail.com and I will be glad to look into your question and provide an educated answer!

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