CenturyLink DSL Internet In Jefferson City Slow & Erratic Download Speeds
June 16th, 2011
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by Carlton Flowers · Filed Under: technology
WHAT IS GOING ON WITH CENTURY LINK DSL IN JEFFERSON CITY MISSOURI?
I am a CenturyLink customer in Jefferson City, Missouri, and have been an on-and-off user for quite some time. Over the past few months, I have had some seriously erratic download speed issues that are completely unexplainable.
I originally subscribed to the 5 mb/s service package, and was consistently able to run at around 3.5 to 4 mb/s. Then something happened. The download speeds took a dive. Right when I was at my peak of frustration, I was offered a free upgrade to their 10 mb/s service and given a replacement 660 series Embarq DSL modem.
Customer service representatives explained to me that if you did not have a good buffer between the top speed of the service offered and your average download speed, you would not get the best out of the service.
After making the switch to the 10 mb/s modem and service package, I noticed a steady decline in performance and download speeds over the course of 3 to 4 months. My 10 mb/s service was running anywhere from 1 mb/s to 3 mb/s on a good day.
With the guidance of their technical support staff, we checked everything from the length of the line running in to the modem, my computer, my wireless router, and more. We performed tests through direct connections, and were never able to come up with a reason why the service was running so slow.
After 3 lengthy sessions with support staff, the conclusion was always that the company would have to perform additional tests and research and get back to me, which never happened. Each time I was left facing the same issue: erratic download speeds.
After several guesses as to the root of the problem, I am convinced that the issue lies within the network or lines running to my neighborhood. Why? Because some nights I will run at a solid 3 to 3.5 mb/s, and other nights I will run anywhere from 0.2 mb/s to 1.5 mb/s download speed. However, the upload speed has been a consistent 1 mb/s with a rare night of slowing to around 0.6 mb/s.
Having the dedicated bandwidth of DSL versus bandwidth sharing amongst the neighborhood with a cable modem is a huge advantage. But that advantage is seriously slipping when the service jumps from average to terrible from one day to the next.
Talking to other customers, I am finding that certain neighborhoods run at speeds of up to 9 mb/s on CenturyLink DSL without a problem, and on a consistent basis. Yet my Internet will slow down without cause at times that you would think the network should be running at its fastest.
Have you experienced any seemingly unexplainable issues with your DSL service in Central Missouri? Or is your DSL running like greased lightening? Sound off and let me know. I’d appreciate your input!
Carlton Flowers
High Speed Internet Junkie
www.carltonzone.com
www.microbusinessplans.com
www.twitter.com/carltonf
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